NZSki - Rentals - Head of Rentals - The Remarkables
Head of Rentals – The Remarkables
We have a vacancy for an industry professional to join us at The Remarkables as Head of Rentals. This new role takes in all that is required to oversee and coordinate the delivery of exceptional service to our guests atop The Remarkables while leading the Rentals team.
In this role you will be responsible for ensuring guests are met with an informative, efficient, and engaging level of service, whilst being matched appropriately with the products, equipment and/or services to meet their needs.
The successful applicant will successfully demonstrate their capacity to thrive in an alpine environment, their passion for customer service, and their ability to foster and lead a diverse team.
Reporting to the Ski Area Manager, this is a full-time, fixed-term, winter seasonal employment contract commencing early May and ending mid-October.
About the role
Our NZSki team are fun loving, hardworking and exude a passion for winter and all that it entails. We pride ourselves on caring for our staff and our guests, operating in a safe and inclusive environment and providing each other with support and respect whilst enjoying some awesome skiing and riding along the way.
From the outset you will be responsible for the recruitment and training of your team, with a focus on setting them up for success by ensuring expectations are clearly communicated early on.
You’ll also review the business plan and update standard operating procedures, training manuals and hazard registers as required to ensure our documentation aligns to changes. You will also be involved in regular meetings with The Remarkables senior leadership team to ensure policies, procedures, and practices (such as payroll, purchasing, reward & recognition and performance management and cross-utilisation) are well understood and consistently applied.
Day-to-day, the roles across your team are varied, and you’ll be leading and motivating the team, ensuring they have the skills, knowledge, and equipment to be able perform their duties effectively– we want our teams to feel a sense of pride and job satisfaction.
Product knowledge is key, and your team will need to have the appropriate training and support to confidently engage with guests and answer questions as needed.
Throughout the season you’ll oversee daily operations, set work rosters to ensure the departments are adequately resourced for visitation expectations, all whilst actively working alongside your team to ensure they are delivering a consistent and engaging service.
We’re looking a leader who will challenge the status quo, seek to maximise efficiencies, and ultimately deliver and exceed guest expectations.
A key focus of Rentals will be to implement effective systems and processes to ensure equipment is effectively maintained, stocktakes are undertaken regularly and measures are introduced to measure, and reduce inventory shrinkage.
The Rentals crew is crucial to the overall success of our ski area operations and it’s vital the team are prepared every day to welcome guests and manage queues effectively. Strategic workforce planning will be required to ensure all staff are utilised to their full potential and can all provide a consistent level of service.
Equally, a key challenge of this role will be managing the expectations and motivation of the team throughout the highs as well as the lows of the season. We are therefore seeking a leader who can ensure the team deliver an exceptional and safe service whilst maximising efficiencies.
If you have the attitude and desire to create a high performing team, you are an excellent communicator and you pride yourself on quality and safe work practices then we would love to hear from you.
Skills & Experience
- At least 2 seasons experience of servicing and repairing ski and snowboard equipment
- At least 1 seasons knowledge and experience of InTouch Technology POS software and back office functions
- Excellent customer service & communication skills and willingness to lead others in these areas
- An understanding of sales, stocktakes and merchandising
- A practical problem solver, able to remain calm under pressure and plan ahead
- Ability to develop effective on-going relationships with staff, guests and other stakeholders
- Previous supervisory experience would be considered advantageous
The following qualifications would be considered an advantage:
- National Certificate in Alpine Resort Operations (previously known as NC in Tourism) - mandatory
- National Certificate in Rental Equipment (or Retail) - desirable
- National Certificate in Front Line Management (or other supervisory qualification) - desirable
- For further information please contact email@example.com