Hermitage - Guest Services Attendant (Retail)

Aoraki Mount Cook National Park, Canterbury, New Zealand
Full Time
The Hermitage
Entry Level


For Those Who Dream Bigger

Our guests choose to stay with the iconic Hermitage Hotel because of the unique location, amazing views, and the excellent service throughout their stay. Our team choose to work with us because of the unique lifestyle, adventure on the doorstep, and being part of an excellent team, a community, and a family. We offer more than just a place to stay – we offer an experience.

Guest Services Attendant (Retail)

Our Retail Guest Services team looks after the retail experience for our guests. While this position will spend the majority of their time in the retail store there will be a cross functional aspect. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

What you will be doing

  • Upselling all services, activities and retail products available in the surrounding area, in order to maximise occupancy and revenue
  • Handling guest inquiries, providing accurate information on products and services ensuring accurate transactions and data entry 
  • Keeping the public areas around the reception area clean and tidy
  • Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
  • Greet and interact with all customers and provide assistance as required, including checking them in for activities such as Glacier Explorers, Trekking and Stargazing
  • Maintain the visual standards of the store and represent the image of the hotel
  • Assist with the processing of stock deliveries and shop floor replenishment
  • Handling requests and complaints, deferring to the Manager/Supervisor when necessary
  • Jumping feet first into the day and helping out wherever is needed
  • Working with the Retail Manager in liaising with other departments and suppliers to forecast, meet and to supply stores to the relevant quantity and quality
  • Building effective and professional supplier relationships and maintaining impeccable, honest business ethics in determining hotel suppliers
  • Supporting the Retail Manager in the purchasing of the right goods and materials at the right price, at the required quality and in the right volume to ensure a cost-effective purchasing model within the hotel (to minimize wastage)


What you will bring to the role

  • Previous experience in a customer facing position is required, ideally within the retail or hospitality industry
  • You will be a retail superstar, with the ability to build rapport with the guests and determine future needs
  • Front desk and guest service experience is beneficial
  • Flexibility to work rotating shifts, including weekends and public holidays
  • Excellent attention to detail
  • Effective communication skills, both written and verbal
  • Confident, motivated, enthusiastic, and determined
  • Takes pride in work and has exceptional attention to detail
  • Ability to prioritise, work to deadlines and remain composed under pressure
  • Work to a high standard, accurate and organised
  • Approachable and flexible & a team player


The benefits

  • Subsidised accommodation, including Wi-Fi and power
  • Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
  • Discounted hotel accommodation for Friends and Family
  • Employee Assistance Programme
  • Stunning surroundings and unparalleled views – a short and remarkable commute to work
  • Frequent staff events and opportunities to connect with your team and community
  • Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience
  • Discounts through our parent company, Trojan Holdings Ltd, including discounted ski passes

Further Information

  • Applicants should be legally entitled to work in New Zealand
  • Please contact the HR Manager on HR@hermitage.co.nz if you require more information before applying

So, if this sounds like you, apply now and start the experience of a lifetime today.


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