Guest Services Attendant, Front Office

For Those Who Dream Bigger

Our guests choose to stay with the iconic Hermitage Hotel because of the unique location, amazing views, and the excellent service throughout their stay. Our team choose to work with us because of the unique lifestyle, adventure on the doorstep, and being part of an excellent team, a community, and a family. We offer more than just a place to stay – we offer an experience.

Guest Services Attendant

Our Guest Services team looks after the front office and retail experience for our guests, but regardless of where you work for the day, you'll be the face of our guest experience providing a wide range of support and assistance to ensure that our guests enjoy everything we have to offer. At the heart of our service, your ability to build rapport with our guests and share your knowledge and passion for the local surrounding area is the key to success.

What you will be doing

• Upselling all services & activities available in the surrounding area, in order to maximise occupancy and revenue
• Keeping the presentation of our guest services areas at a high level
• Handling guest inquiries, taking accurate bookings and ensuring accurate transactions and data entry 
• Keeping the public areas around the reception area clean and tidy
• Maintaining a consistently high standard of accuracy when inputting information into the database
• Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy
• Handling requests and complaints, deferring to the Manager/Supervisor when necessary
• Jumping feet first into the day and helping out wherever is needed

What you will bring to the role

• Previous experience in a customer facing position is required, ideally within the hospitality industry
• Front desk and guest service experience is beneficial
• Flexibility to work rotating shifts, including weekends and public holidays
• Excellent attention to detail
• Effective communication skills, both written and verbal
• Confident, motivated, enthusiastic, and determined
• Takes pride in work and has exceptional attention to detail
• Ability to prioritise, work to deadlines and remain composed under pressure
• Work to a high standard, accurate and organised
• Approachable and flexible & a team player

The benefits

• Subsidised accommodation, including Wi-Fi and power
• Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
• Discounted hotel accommodation for Friends and Family
• Employee Assistance Programme
• Stunning surroundings and unparalleled views – a short and remarkable commute to work
• Frequent staff events and opportunities to connect with your team and community
• Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience
• Discounts through our parent company, Trojan Holdings Ltd, including discounted ski passes

Further Information

• Applicants should be legally entitled to work in New Zealand
• Please contact the HR Manager on [email protected] if you require more information before applying

So, if this sounds like you, apply now and start the experience of a lifetime today.