NZSki - Guest Services - Schools & Groups Coordinator

Methven, Canterbury, New Zealand

Seasonal

NZSki

Mid Level

Schools & Groups Booking Coordinator - Mt Hutt

We are looking for enthusiastic individuals that have previous experience in administration, with first-class organisational and communication skills.

If you are adept at working with last minute changes, without compromising guest experience, whilst demonstrating a great commitment to customer service, and have experience in working with community based programmes, then you may be the very person we are looking for!

We look after the bookings for school groups and non-profit groups from all over New Zealand and Australia every season at Mt Hutt. To ensure the best experience for all of our groups, this involves a lot of planning, coordination and effective communication.

As a Schools & Groups Coordinator you will be responsible for overseeing the entire booking process for all large groups that visit our mountain.

What you will be doing

Process bookings for school groups: from initial enquiry, organising all visit details, hosting on the day, and account reconciliation.
Build strong inter-departmental relations including our Snowsports, Rentals, Food and Beverage, Transport, Patrol, Finance, and Administration teams in order to provide a world class experience and product for all our group guests.
Build and maintain strong relationships with our guests and group coordinators.
Assure accurate and timely account reconciliation for all group visits in advance of their visits.
Manage different databases and account information efficiently

About You

At least 2 years front line customer service experience with a proven commitment to the guest service experience.
Previous experience processing and managing client bookings and accounts on a large scale.
The ability to follow procedures and absorb and communicate large quantities of information.
A passion in learning about ski industry products and pricing (full training will be given).
Comfortable working both inside as well as outside in a variety of alpine weather conditions.
Calm under pressure, with the ability to adapt to quickly changing situations.
Dynamic social and critical thinking skills.
Knowledge of NZ school systems and health and safety requirements (desired but not essential).

Further Information

Valid work visa required. Work sponsorship option not available
This is a full time, fixed term position from early June to Mid October

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What do you know about Mt Hutt and what are your expectations of being part of our crew?*

We know our mountains are a great place to work. We also know that the people who work for us love getting out in the snow. So apart from that, what else has motivated you to apply to work for Mt Hutt?*

At Mt Hutt, we genuinely care about the needs of our guests and we often see our team going above and beyond. Please share a time you went above and beyond the call of duty to get something done or resolve a problem in the workplace*

What personal qualities and skills do you have that make you the ideal candidate for the specific role you have applied for?*

If applicable: If the role you have applied for requires you to hold a valid license or professional membership, please upload a photo here:

How many days a week are you available to work in winter 2023?*

Please note that time off during the season is subject to roster requirements and is not guaranteed. If you have any availability restrictions please provide details of those here (i.e. school holidays only, night time job, planned events etc).

Have you previously worked in an alpine environment?*

Please provide any relevant experience for the position you are applying for*

Have you previously been employed by NZSki?*

When did you last work for NZSki?

What location did you work at?

What position did you have?

What is your right to work in New Zealand?*

Are you currently located in New Zealand?*

Declarations: Do you have any criminal convictions or are you currently facing any criminal charges?*

If you answered yes, please provide more information above these charges (you do not need to disclose any convictions protected by the Criminal Records Clean Slate Act 2004)

In the interest of Health and Safety, NZSki is committed to providing a drugs & alcohol free workplace.
I understand that NZSki reserves the right to require a drug and/or alcohol test (blood, breath, saliva, and/or urine) in line with NZSki's Drug and Alcohol Policy*

In the interest of Health and Wellbeing for all our staff and guests, NZSki is committed to working towards a smoke free environment.
I understand that it is a requirement that staff do not smoke anywhere whilst in uniform. I understand that Mt Hutt is smoke free*

Given the nature of the job for which you are applying do you have any disabilities, injuries, illness or degenerative diseases you feel may affect carrying out tasks associated with this position?*

If you answered yes, please provide more details on this injury, illness or impairment

I understand and accept that the company may require me to undertake a pre-employment medical baseline test and authorise NZSki to obtain a copy of my ACC claims history*

I consent to the company seeking verbal or written information about me from my nominated referees and authorise the information to be released to NZSki*

I understand that all information will be used ONLY to aid in evaluating my suitability for employment and no other purpose*

Is there anything else relevant to your application that you wish to tell us?

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NZSki - Guest Services - Schools & Groups Coordinator

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