Hermitage - Housekeeping Supervisor

Aoraki Mount Cook National Park, Canterbury, New Zealand
Full Time
The Hermitage

At The Hermitage Hotel, our guests choose to stay with us because of the unique location, amazing views, and the excellent service throughout their stay. Our team chooses to work with us because of the unique lifestyle in a remote location, amazing views on your doorstep, and being part of an excellent team, a community, and a family.

At Aoraki / Mount Cook Alpine Village Ltd, we offer more than just a place to stay – we offer a lifestyle and an experience. We welcome both local and international guests and applicants to experience the adventure and enjoyment of this unique environment in an iconic New Zealand location.

The Housekeeping Supervisor works closely with the Housekeeping Manager and Assistant Manager to oversee the daily operations of the Housekeeping Department. In this role you will support the team and ensure consistent standard of cleanliness across our 4.5-star hotel accommodation, Mt Cook Lodge, motels, and chalets, is maintained. 

What your day will look like

  • Assist the Housekeeping Manager/Assistant Manager in daily allocation of room attendants and public area attendants, taking a hands-on role in assisting with the daily workload including cleaning rooms if necessary.
  • Conducting thorough and detailed inspections of all vacant clean guest accommodation rooms prior to the arrival of incoming guests, ensuring all product specifications and standards have been met and providing feedback to room attendants 
  • Ensure effective communication with Front Office in relation to room changes, arrivals & departures.
  • Support and deliver hands on training of all housekeeping staff, through the use of Training Programs, Operational Checklists, and Procedures 
  • Follow the hotel's cleaning procedures and use the correct cleaning materials when servicing and cleaning guest rooms 
  • Demonstrate an understanding of both Health & Safety and emergency procedures and assist if required in a hotel evacuation 
  • Resolving guest complaints to the guest's satisfaction within your level of authority

About you

Our teams live and work together so it's important that you have a positive attitude and enthusiasm for the hospitality industry. Experience in all aspects of housekeeping operations is required, previous supervisory experience is preferred. Driving licence is preferred.

We provide training to ensure you are kept up to speed with our products, our services, our standards, and our expectations. You should be flexible with a can-do approach and looking to learn throughout your time with us. 

At the heart of our service is your excellent attention to detail and an uncompromising commitment to standards. With highly developed communications and people management skills you will build rapport with our staff to deliver exceptional service levels and to keep the team happy and motivated 

The benefits 

  • Subsidised accommodation, including Wi-Fi and power
  • Free access to all activities offered by the Hermitage Hotel, along with generous discounts on food and beverage, available from your first day on the job
  • Guaranteed a minimum of 30 hours per week, hourly rate $27.80
  • Discounted hotel accommodation for Friends and Family
  • Employee Assistance Programme
  • Live and work in Aoraki/Mt Cook National Park, with stunning surroundings and unparalleled views – a short and remarkable commute to work
  • Frequent staff events and opportunities to connect with your team and community
  • Opportunities to grow, develop and upskill, along with working in other departments to broaden your experience
  • Discounts through our parent company, Trojan Holdings Ltd, including discounted ski passes in winter

Further Information

  • While we attempt to recruit any suitable New Zealanders who are available to do the work, we recognise this isn’t always possible, therefore, if you are currently in New Zealand or looking to relocate and require visa support we may be able to assist you, please submit your CV or email HR@hermitage.co.nz for more information. 

So, if this sounds like you, apply now and start the experience of a lifetime today.


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