NZSki - Guest Services - Schools, Groups & Reservations Coordinator - Queenstown

Queenstown, Otago, New Zealand

Seasonal

NZSki

Mid Level

Schools & Groups Booking / Reservations Coordinator - Queenstown

We are looking for qualified individuals that have previous experience in administration, strong organisational and communication skills.

If you are adept at switching takes whilst demonstrating a great commitment to customer service, reservations and community involvement then you may be the very person we are looking for!

We have hundreds of schools kids and groups from all over New Zealand and Australia that come to experience our Queenstown mountains each year and, as expected, it involves a lot of planning and communication to ensure the safety and quality of their NZSki experience.

As a Schools & Groups Coordinator you will be responsible for the entire experience of each group that visits; From booking, billing and delivery of our products.

What you will be doing

Process bookings for school groups: from initial enquiry, organising all visit details, hosting on the day and account reconciliation.
Build strong inter-departmental relations with guest services, snowports, transport and admin teams in order to provide a superior experience and product for schools and groups.
Build and maintain strong relationships with our guests.
Assure accurate and on time billing for all group visits in advance of their trips.
Manage different databases and account information efficiently.
February – June: Support the reservations team by confidently responding to general customer enquiries through phone, email, or f2f.

About You

At least 2 years front line customer service experience with a proven commitment to the guest service experience.
Previous experience processing and managing client bookings and accounts on a large scale.
Able to follow procedures and absorb and delegate large quantities of information.
A passion in learning about ski industry products and pricing (full training will be given).
Comfortable working both inside as well as outside in a variety of alpine weather conditions.
Calm under pressure with the ability to adapt to quickly changing situations.
Dynamic social and critical thinking skills.
Knowledge of NZ school systems and health and safety requirements (desired but not essential).

Further Information

Please note: This is a seasonal role based in the Queenstown CBD until the beginning of the operational season (mid June) and then will be based at The Remarkables or Coronet Peak. Later start is possible.
Valid work visa required. Work sponsorship option not available.
Apply online now and start working with us before the official season starts for support in Reservations. Successful candidate will transition into the School & Groups space in the lead-up to the season.
For further information please email employment@nzski.com

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We love the places we work! What are you passionate about and what are your expectations of being part of our crew?

We know our mountains are a great place to work. We also know that the people who work for us love getting out in the snow. So apart from that, what else has motivated you to apply to work for us?

What personal qualities and skills do you have that make you the ideal candidate for the role?

Share a time you went above and beyond the call of duty to get something done or resolve a problem in the workplace

If you have any availability restrictions please provide details of those here (i.e. school holidays only, night time job)

Your wellbeing on our mountains is important, so where possible we would like to support a healthy work life balance. What is your preferred working balance? (we cannot guarantee, but will consider)*

Do you have a preferred location (if applicable)?

Please provide any relevant experience for the position you are applying for

Have you previously been employed by NZSki?

What location did you work at? and what season i.e. 2020?

What position did you have?

What is your right to work in New Zealand?*

Are you currently located in New Zealand?*

Declarations: Do you have any criminal convictions or are you currently facing any criminal charges?*

If you answered yes, please provide more information above these charges (you do not need to disclose any convictions protected by the Criminal Records Clean Slate Act 2004)

In the interest of Health and Safety, NZSki is committed to providing a drugs & alcohol free workplace.
I understand that NZSki reserves the right to require a drug and/or alcohol test (blood, breath, saliva, and/or urine) in line with NZSki's Drug and Alcohol Policy*

In the interest of Health and Wellbeing for all our staff and guests, NZSki is committed to working towards a smoke free environment.
I understand that it is a requirement that staff do not smoke anywhere whilst in uniform. I understand that Mt Hutt and The Remarkables ski areas are smoke free*

Given the nature of the job for which you are applying do you have any disabilities, injuries, illness or degenerative diseases you feel may affect carrying out tasks associated with this position?*

If you answered yes, please provide more details on this injury, illness or impairment

I understand and accept that the company may require me to undertake a pre-employment medical baseline test and authorise NZSki to obtain a copy of my ACC claims history*

I consent to the company seeking verbal or written information about me from my nominated referees and authorise the information to be released to NZSki*

I understand that all information will be used ONLY to aid in evaluating my suitability for employment and no other purpose*

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NZSki - Guest Services - Schools, Groups & Reservations Coordinator - Queenstown

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